TD Bank uses IBM WebSphere Portal as its primary solution for operational procedures and human resources. Solution Architect for TD Bank, Randy Blast, discusses how WebSphere Portal enables the organization to be more efficient and effective by creating a differentiated employee experience, allowing employees to quickly find subject matter experts, and shorten response times with WebSphere Portal. RANDY: Randy Bast. I'm a Solutions Architect at Toronto-Dominion Bank. I'm located in Toronto, Ontario, Canada. Toronto-Dominion Bank head office is in Toronto, Ontario, Canada. We offer a full set of banking services, insurance, brokerage services, and wholesale banking. TD Bank is the sixth largest bank in North America. We have about 72,000 employees, with 50,000 of those located in Canada. Of those, about 25,000 people are in our Canadian branches that use WebSphere Portal on a regular basis. The overall Toronto-Dominion Bank is a full-service bank. We offer insurance products, banking products, brokerage products, and are a wholesale bank, a totally full-service financial institution. At Toronto-Dominion Bank, we're using the Portal primarily as a vehicle to present static content that has the procedures and operational guidelines for branch and call center staff. It also contains the human resources type of information. In total there are about 22 Portal sites that different lines of businesses have put out there to provide information to their employees about how to do their jobs that is published and updated on a regular basis by the lines of business. Well, the benefit of them hopefully is that we are actually serving back the actual responses fairly quickly. We have a guideline in the branch that we like to have response time back in under two seconds, and the Portal is actually capable of doing that across our vast North American network. Therefore, that's actually fairly good, quick response service, and high availability are the main things we're getting out of the Portal. From an HR perspective, the HR site is on the Portal. You get your basic HR information and types of services. There's a link provided on the HR site to HR services that are tied into our PeopleSoft application, so it's a link that you pop over to the HR services. But primarily most of your information about what services are offered and what benefits are available on the Portal. Well, the benefit to the employee is that we're starting to see more and more people actually going to the site to find their information. We've got a lot bigger uptake in the past number of years of the site utilization. And the benefit that we're starting to see through Portal versus doing a standard web development is the ability. And the main reason why we went to Portal is the ability to start targeting and focusing information to the actual employee and being able to differentiate the experience, what they actually see on the page, and from both a secure perspective and from knowing who you are perspective, which in standard web development technology it's possible, but it's not as easy and as capable as it is through using a Portal. At Toronto-Dominion Bank, Lotus knows our Portal.
Cologate-Palmolive uses Lotus products to drive innovation and keep over 20,000 knowledge workers connected. By utilizing powerful enterprise collaboration and messaging tools such Lotus Notes and Domino, Lotus Connections and Sametime, employees can find subject matter experts, shorten product cycles and empower end-users to collaborate. MITCH COHEN: I’m Mitch Cohen with Colgate-Palmolive and I’m the manager of Messaging and Collaboration Systems. We have 300 locations across over 117 countries with 20,000 knowledge workers spread throughout the world. We’ve been a Lotus customer for many years now and we use the core Lotus Notes and Domino Suite, that is our e-mail messaging platform, and we’re in the midst of a global rollout of Notes 8.0.2. We’re about 60 percent complete there and we intend to finish that this year. We’ve also, over the last few years, implemented Sametime, Quickr and now we’re in the middle of implementing Lotus Connections. So, there’s so many advantages to using Notes for calendaring, scheduling, and messaging, but we’re starting to see so much more as that client evolves into a collaboration onramp, not just an e-mail platform. With 20,000 knowledge workers spread geographically around the world one of our challenges is how do we connect all these people and Sametime was the beginning of that and we’ve actually created a culture in the company where part of being at work is being online. That enables people to actually find people and actually connect with them very easily on Sametime. Sametime is really a part of my daily life. I work within my group. We’re spread on any given day over three or four locations within the New York City area, so we don’t sit together. We interact a lot through Sametime itself. Social software is really changing the way we work as a company. As we implement some of the newer tools, we’re actually giving people the ability to stop finding a person by name and actually start finding a subject matter expert. So, when we started looking at the Connections package, what became obvious to us was that Profiles is the foundation to build around in Connections. By starting to have a richer Profile, and really when you look up a person, whether you find them by person or some other piece of information, you start to get a real picture of that person in terms of their formal reporting structure, but also they're very informal who’ve they’ve selected as their colleagues, what their social network is within the company. As we look to what’s coming next, we look at tools like Connections and then even further ahead to things like mashups as a way to reduce the workload on IT and there’s no way we have the resources to do every last request the business puts to us. Using the Lotus tools really helps us work more efficiently as a company. As we take the tools they integrate together nicely and what they’ve really let us do is let our people work situationally. So, by putting Quickr access in an e-mail client people are not pivoting and saying no, I need this document, I need to leave this environment and go get something else. If you look at Activities and Connections, it’s the same idea. I can work from where I am. If I’m in Activities, I can work there. If I’m in e-mail, I can work there. So part of that is actually making people work more efficient and not having them change tools ten times a day to be able to accomplish simple tasks that they need to, to get through their day. Lotus knows I have no idea how to make toothpaste, but I help people do it every day with collaboration tools.
Asian Paints' CIO speaks about IBM Lotus Notes/Domino as the organization's primary platform for Email and Instant Messaging, quickly connecting employees globally. IBM Portal technology allows Asian Paints to simplify content management and provide access to various users, including retailers. MANISH CHOKSI: My name is Manish Choksi. I am the Chief of Corporate Strategy and the CIO for Asian Paints Limited. So, Asian Paints is a coatings manufacturer. We make a full line of coatings. We make it for both decorative products as well as industrial products. So, the Notes and Domino platform we moved to about three years back. It is our primary e-mail and instant messaging platform for connecting all our employees globally. So, Lotus Sametime has been our instant messaging platform, but importantly it’s also the presence of platform. So, we use Sametime for Quickr Activity between dispersed employees. We’ve got about 90 offices in India and we’ve got, maybe, another 13 or 14 globally and it allows us to remain connected. It allows us to see who is at work and really get across messages really quickly to each other. Portals are such a good means to manage content and to be able to give unified access to applications for a whole set of users. It also allows us to give the access in a way where we can fuse technology from many different parts of the application to be able to deliver sort of the single front end to the users that use it. This technology is very critical to access and to have a relationship with our retailer network application paints, uses 25,000 retailers to go to market and services customers. And we feel that by deploying Portal technology we would be able to have better set of communication and give better access to our retailers to be able to connect with us. You spend too much of time waiting for trains or planes to get you to a place and waiting in traffic if you’re using automobiles. So, I have a feeling that the collaborative technology from Lotus will help us at one point of time make an impact to the environment in a small way, but probably a greater impact on workforce productivity. At Asian Paints Lotus knows how to connect people to each other.
Lotus Notes enables the Australian Bureau of Statistics to collaborate across boundries, automate, manage and find information. The organization informs decision-making within the government and community by providing accurate data that allows people to research and to develop social policy, based on real information rather than guesses and hunches. LANE MASTERSON: I’m Lane Masterson. I head the Technology Infrastructure branch of the Australian Bureau of Statistics. So, the Australian Bureau of Statistics is Australia’s national statistical organization and our role is to actually inform decision-making within government and within the community by providing accurate data that allow people to research and to develop social policy based on real information rather than just on guesses and hunches. So, it’s fair to say that the ABS runs on Notes effectively. Notes is part of all our key statistical processes. We have staff around Australia and often they work in virtual teams. So, the ABS has used Quickr for a number of years to host some external forums. So, there are topics that are of importance to the people outside the Bureau. One of the key ones is trying to work out what questions might be on the next census. We host a Quickr forum so people can come and discuss what questions might be asked in the next census. We use Notes as a key collaboration hub. We have our work group databases and our discussion databases where groups get together to discuss topics that are of importance to them. These are a repository for important information for the group. They’ll also use that as a team calendar to schedule meetings that are important to the group as well. So, when the ABS team introduced Notes in the late 90’s, we went through a large process of actually automating most of our admin workflows. So, as a manager I can approve travel or leave or purchase requests from my staff inside my Notes environment. Someone raises a request to purchase a piece of equipment, an e-mail comes to me, I sign it off, there’s a workflow that’s audited throughout the application development environment so that I can go back and track exactly who approved what at what time and that all happens inside the Notes environment. Everything the ABS does is using Notes Domino. Effectively, it allows us to very quickly collaborate. It allows us to automate all our workflow. It allows us to manage all our information in a way that makes it easy to find information and share it across the organization. It’s fair to say that Notes Domino is a key part of what the ABS does and it enables the ABS to work in a way that it does. Lotus knows everything about the Australian Bureau of Statistics.
http://www.ibm.com/software/lotus/?ca=lotv&me=n&met=f2&re=m Andrew Frayling discusses how Cardiff University has successfully implemented Lotus technology. The open standards-based platform allows for a faster learning curve and enables users to be more productive and efficient -- ultimately working smarter together.