http://www.telephonesystemsdirect.co.uk/staff-telephone-training.html Give some attention to this video collateral for tips to better your department's phone skills through complimentary telephone training mpegs filmed by Telephone Systems Direct. Telephone training is commonly overlooked as directors place more attention on the price of the telephone system. Many firms do improve takings if they develop their personnel with formal telephone training. Salesmen will not be the only people to benefit via a quality programme to enhance phone skills. Such classes should be planned through the whole company. If employees answer the handset then they must be shown how to do it properly.