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Studentin Mareike erzählt über ihre Erfahrungen mit dem Studiengang IBMS an der Stenden hogeschool.
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IBM’s concept of a Smarter Planet is one in which it helps its customers think outside of the box. This excerpt is from a BroadView production which was designed to explore some big ideas, start conversations and showcase some of IBM’s thinking.
IBM WebSphere Portal allows Austin Energy, a full-service municipal utility for Austin, Texas, to connect and collaborate with the Austin community through customer-facing portals. WebSphere Portal provides apartment managers 24x7 access to the utility service information for each of their units. Austin Energy uses WebSphere Portal to automate serveral business processes, provide quick customer service and provide transparency to the organization by acting as the energy management dashboard for the citizens of Austin.
KERRICA LAAKE: My name is Kerrica Laake. I manage the Web and Portal Services group for Austin Energy in Austin, Texas.
Austin Energy is a municipal utility for Austin, Texas. We are a full-service electric utility. We both generate and distribute power. We serve approximately 380,000 customers in the Austin, Texas area, and we're known for our renewable and green power programs.
At Austin Energy, we have a customer-facing Portal for our Multi-Family Partnership Program. We also are working on implementing an employee Portal, moving our current HTML-based website into the Portal environment.
The Multi-Family Partnership Program is a collaborative effort between Austin Energy and the apartment community. The application that supports the Multi-Family Partnership Program allows the owners and managers of apartment communities to have a brief look into the utility services of each unit within their complex.
For apartment managers, the Portal is important because it provides 24/7 access to that key information. Prior to having the Portal, those managers would have to wait for reports to be e-mailed or faxed to them. Now the information is there when they need it to be there.
For Austin Energy, the Portal is important because we were able to automate several business processes that had been tedious and time consuming in the past. It provides customer service without actually having to have a physical person create, batch, and send reports to the apartment community.
Austin Energy plans to use our Portal environment not only just to support or Multi-Family Partnership Program, but it's just the first of many Portals we plan to deploy for our customers. It's really going to become the energy management dashboard for the citizens of Austin.
I think that the use of the Portal allows transparency into our organization, and I also believe that many of the manual business processes that took up time and paper have been reduced by the use of the Portal environment.
At Austin Energy, Lotus knows how to bring together customer information and the end-user experience.
Asian Paints' CIO speaks about IBM Lotus Notes/Domino as the organization's primary platform for Email and Instant Messaging, quickly connecting employees globally. IBM Portal technology allows Asian Paints to simplify content management and provide access to various users, including retailers.
MANISH CHOKSI: My name is Manish Choksi. I am the Chief of Corporate Strategy and the CIO for Asian Paints Limited.
So, Asian Paints is a coatings manufacturer. We make a full line of coatings. We make it for both decorative products as well as industrial products.
So, the Notes and Domino platform we moved to about three years back. It is our primary e-mail and instant messaging platform for connecting all our employees globally.
So, Lotus Sametime has been our instant messaging platform, but importantly it’s also the presence of platform. So, we use Sametime for Quickr Activity between dispersed employees. We’ve got about 90 offices in India and we’ve got, maybe, another 13 or 14 globally and it allows us to remain connected. It allows us to see who is at work and really get across messages really quickly to each other.
Portals are such a good means to manage content and to be able to give unified access to applications for a whole set of users. It also allows us to give the access in a way where we can fuse technology from many different parts of the application to be able to deliver sort of the single front end to the users that use it.
This technology is very critical to access and to have a relationship with our retailer network application paints, uses 25,000 retailers to go to market and services customers. And we feel that by deploying Portal technology we would be able to have better set of communication and give better access to our retailers to be able to connect with us.
You spend too much of time waiting for trains or planes to get you to a place and waiting in traffic if you’re using automobiles. So, I have a feeling that the collaborative technology from Lotus will help us at one point of time make an impact to the environment in a small way, but probably a greater impact on workforce productivity.
At Asian Paints Lotus knows how to connect people to each other.
TD Bank uses IBM WebSphere Portal as its primary solution for operational procedures and human resources. Solution Architect for TD Bank, Randy Blast, discusses how WebSphere Portal enables the organization to be more efficient and effective by creating a differentiated employee experience, allowing employees to quickly find subject matter experts, and shorten response times with WebSphere Portal. RANDY: Randy Bast. I'm a Solutions Architect at Toronto-Dominion Bank. I'm located in Toronto, Ontario, Canada.
Toronto-Dominion Bank head office is in Toronto, Ontario, Canada. We offer a full set of banking services, insurance, brokerage services, and wholesale banking.
TD Bank is the sixth largest bank in North America. We have about 72,000 employees, with 50,000 of those located in Canada. Of those, about 25,000 people are in our Canadian branches that use WebSphere Portal on a regular basis. The overall Toronto-Dominion Bank is a full-service bank. We offer insurance products, banking products, brokerage products, and are a wholesale bank, a totally full-service financial institution.
At Toronto-Dominion Bank, we're using the Portal primarily as a vehicle to present static content that has the procedures and operational guidelines for branch and call center staff. It also contains the human resources type of information. In total there are about 22 Portal sites that different lines of businesses have put out there to provide information to their employees about how to do their jobs that is published and updated on a regular basis by the lines of business.
Well, the benefit of them hopefully is that we are actually serving back the actual responses fairly quickly. We have a guideline in the branch that we like to have response time back in under two seconds, and the Portal is actually capable of doing that across our vast North American network. Therefore, that's actually fairly good, quick response service, and high availability are the main things we're getting out of the Portal.
From an HR perspective, the HR site is on the Portal. You get your basic HR information and types of services. There's a link provided on the HR site to HR services that are tied into our PeopleSoft application, so it's a link that you pop over to the HR services. But primarily most of your information about what services are offered and what benefits are available on the Portal.
Well, the benefit to the employee is that we're starting to see more and more people actually going to the site to find their information. We've got a lot bigger uptake in the past number of years of the site utilization. And the benefit that we're starting to see through Portal versus doing a standard web development is the ability. And the main reason why we went to Portal is the ability to start targeting and focusing information to the actual employee and being able to differentiate the experience, what they actually see on the page, and from both a secure perspective and from knowing who you are perspective, which in standard web development technology it's possible, but it's not as easy and as capable as it is through using a Portal.
At Toronto-Dominion Bank, Lotus knows our Portal.
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VO: Every day, our planet is becoming more instrumented, interconnected and intelligent. And businesses have to act quickly to meet the changing needs of customers and partners around the world. CIOs need an IT infrastructure that can keep up. One that enables them to respond to these changes as rapidly as they occur. And deliver new services with agility and speed. IBM can help CIOs build a smarter, more dynamic infrastructure. From power grids that can match supply with demand to railway systems that can predict and schedule their own maintenance, we’re already helping companies around the world improve service and reduce operating costs, such as energy and web hosting costs, by up to 50%.
*******www.ibm****/services/us/cio/?cm_mmc=agus_cioviddistr-20100219-uscxv100-_-v-_-intelligence-_-metacafe Researchers at IBM analyze data to produce competitive insights that help make more informed business decisions.
VO: Digital information. It’s growing at an unprecedented rate. Nearly 15 petabytes of data are created every year. That’s eight times the amount of information held in all the libraries in the U.S. And as our planet becomes more instrumented, interconnected and intelligent, this flood of information will continue. So how do we make sense of it all? IBM is helping CIOs gain control of their data…and turn it into not just organized information, but actionable intelligence. IBM has 4,000 Business Analytics consultants and 450 researchers and mathematicians dedicated to identifying trends, patterns and anomalies that help CIOs make smarter, more informed business decisions.