Customer Focus and Call-centre Disasters

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Customer Focus Call-centres Loyalty Retention Turnover Satisfaction Surveys Conference Keynote
pdixon
  • By: pdixon
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  • Updated: 18-Apr-09
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  • International International
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  • Added: 05-Mar-08

http://www.globalchange.com Call-centre disasters and why customer relationship management is often destroyed by robot answering machines. Reality check. Keeping customer focus. Customer relations. Building customer loyalty and improving customer retention programmes with better customer satisfaction scores. Conference keynote speaker and Futurist Dr Patrick Dixon.

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Customer Focus and Call-centre Disasters

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