ITIL

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http://www.itilprime.com/ ITIL is the only consistent and comprehensive documentation of best practice for ...
http://www.itilprime.com/ ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by thousands of organisations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme. Check out the url for more information!
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