Configuration Management: Creating a Knowledge Store

*******www.ibm****/software/tivoli/products/ccmdb/?cm_mmc=agus_itmbitivv_20090810-usitv021-_-n-_-rj1-_-m Richard Johnston, of IBM, speaks about configuration management and what having a true knowledge base can do for a company. As we move forward, it’s going to be more and more important that instant communications take place between the agents that are making changes and the configuration management database.