Service Management: Minimizing and Avoiding Downtime

Tags:: Service Management IT Service Management Service Availability And Performance Management Service Downtime Service Repairs Service Incidents IBM Tivoli Adrian Mitu

Edit Video Details

By: ibmservicemanag...
Subscribers: 1
Updated: 03-Nov-09
Videos: 38

English
Comments: 0
Views: 7
Added: 03-Nov-09

http://www.ibm.com/software/tivoli/governance/servicemanagement/?cm_mmc=agus_itmbitivv_20090810-usitv021-_-n-_-am1-_-m

Adrian Mitu, of IBM, discusses the importance of service availability and performance. Companies today face three types of challenges: they need to improve their employee effectiveness in diagnosing and system performance problems, they need to be more responsive to their own customers and they need to be more responsive to the business side of their operations. What does this mean? Companies need to be more effective at solving service problems - by minimizing service downtime and reducing the number of incidents.