What is Benchmarking

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Presentation by Dr Robin Mann, Business Excellence Global Conference, Singapore, 2-3 Nov-09. (Refer to ****...
Presentation by Dr Robin Mann, Business Excellence Global Conference, Singapore, 2-3 Nov-09. (Refer to *******www***er****.nz for TRADE best practice benchmarking & business excellence research, www.bpir**** for benchmarks, best practices and networking)
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