How Do I Get the CUSTOMER RETENTION Program Started?

By: Pistol

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Uploaded on January 29, 2010 by Pistol

http://www.asklistenretain.com

Refer to other videos in the FAQ section for details on “WHO do I need to conduct ‘Customer Satisfaction Surveys’ to” and “What do I need to ask in Customer Satisfaction Surveys?” for more details on these two fundamental points.

After developing a list of customers that you will include in the Customer Satisfaction Surveys and once you have determined WHAT your will be asking them, a best practice is to give advance notification of the upcoming Customer Satisfaction surveys to your customers. Giving customers a heads up allows them an opportunity to agree to participate and gather their thoughts on recent experiences.

Tags:
Customer, Retention, Satisfaction, Survey, Retain, Customers, News & Events
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