Customer Retention: What Customers Want

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Uploaded on December 08, 2010 by StevenHoward1

Marketing strategist and author Steven Howard, in his keynote speech at the DIMENSIONS Marketing & Sales Conference in Melbourne, Australia, explains what customers value and want before they will reward organizations with customer loyalty.

Tags:
Customer Retention, Customer Service Retention, Customer Retention Marketing, Customer Retention Management, Customer Loyalty, Customer Satisfaction Loyalty
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