Survey: Verizon IPhone Owners Drop Fewer Calls Than AT&T

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Published 9 Apr 2011
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”It’s beautiful, it’s...
You're watching multisource business news analysis from Newsy
”It’s beautiful, it’s intelligent. Ingenious. But does your network … work? Yes. I can hear you now.”

There may be some truth to those Verizon iPhone commercials, a new survey released by ChangeWave shows that AT&T iPhone customers are three times more likely to drop a call than those with a Verizon iPhone.

The survey polled over 4000 iPhone owners and found that 4.6 percent of AT&T iPhone owners had dropped a call in the last 90 days whereas only 1.4 percent of Verizon iPhone owners experienced a dropped call.

GearGirlTV set out to confirm the results by comparing the two iPhones while driving around Los Angeles.

“So you are not going to believe this, we’re cruising down the freeway, Santa Monica freeway heading to the beach, the pier exactly and guess what. Yeah that’s right, AT&T called failed again on the freeway. Five calls dropped. Mr. Moviephone is still going on Verizon.”

A writer for VentureBeat says the survey doesn’t tell us anything we didn’t already know - but questions Verizon’s sample size.

“…it’s always good to see our assumptions backed up by data.…It’ll be interesting to see how Verizon’s iPhone experience compares to AT&T’s in a year or so. Right now Verizon only has a handful of iPhone users compared to AT&T.”

But the tech blog Geekosystem notes the survey actually shows a huge improvement for AT&T.

“…AT&T, which Consumer Reports slammed as the worst mobile carrier in America last year: In September of 2010, AT&T dropped a whopping 6% of calls, according to survey participants.”

Finally, A Wired writer says the results should be taken with a grain of salt.

“Asking people to recall how many of their calls dropped over the past three months isn’t a very scientific method to measure a network’s reliability. Also worth noting is that the iPhone hasn’t even been on Verizon for 90 days; it’s been on the network for less than two months.”

Despite the differences in dropped call rates, both networks reported nearly equal satisfaction ratings.
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