Learn Knowledge Management in ITIL® Release, Control and Va...

http://www.gogotraining.com, 1-877-546-4446
This video discusses Knowledge Management:
•The purpose, goal, objectives and scope of the KM process
•The business value of the KM process, in the context of service transition, and the benefits of deploying a Service Knowledge Management System using real-life examples

This course builds on the general principles covered in the ITIL® Foundation course. It covers the process aspects of Release, Control and Validation from a practical perspective, specifically in the following key ITIL process and role areas:
•Change Management
•Release and Deployment Management
•Service Validation and Testing
•Service Asset and Configuration Management
•Knowledge Management
•Request Fulfillment
•Evaluation

Course Prerequisites:
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the v3 Foundation or v2 Foundation plus Bridge Certificate), which shall be presented as documentary evidence to gain admission to the examination.

It is strongly recommended that candidates read the ITIL Service Transition publication in advance of attending training for the certification; references to the book will be made during the course.

Candidates will find it helpful if they have at least two years experience in IT service management before taking the course.

Course Objectives:
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
•The importance of Service Management as a Practice concept and Service Transition Principles, Purpose and Objective
•The importance of ITIL Release, Control and Validation while providing service
•How all processes in ITIL Release, Control and Validation interact with other Service Lifecycle Processes
•What are the processes, activities, methods and functions used in each of the ITIL Release, Control and Validation processes
•How to use the ITIL Release, Control and Validation processes, activities and functions to achieve operational excellence
•How to measure ITIL Release, Control and Validation
•The importance of IT Security and its contributions to ITIL Release, Control and Validation
•The technology and implementation considerations surrounding ITIL Release, Control and Validation
•Change Management as a capability to realize successful service transition
•Service Validation and Testing as a capability to assure the integrity and the quality of service transition
•Service Asset and Configuration Management as a capability to monitor the state of service transition
•Knowledge Management as part of enhancing the on-going management decision support and service delivery capability
•Request Fulfillment and Evaluation to assure meeting committed service level performance
•Release Control and Validation process roles and responsibilities
•Technology and Implementation Considerations
•Challenges, Critical Success Factors and Risks associated to ITIL Release, Control and Validation
http://www.gogotraining.com, 1-877-546-4446

1. By: GogoTraining
2. Categories Science & Tech
3. Views 17
4. Added :25-Oct-11
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