http://www.telephonesystemsdirect.co.uk/staff-telephone-training.html Give some attention to this page for stuff that can up-skill your department's phone skills via completely free telephone training short clips filmed by Telephone Systems Direct.
Telephone training is habitually disregarded as directors aim considerably more focus on the price of the telephone system. All leaders do grow sales numbers if they up skill their personnel with structured telephone training.
Telesales departments are not the solitary people to get better through a sound class to grow phone skills. Intended programmes should be planned throughout the entire company. If folk lift the handset then they must be taught to do it professionally.