http://www.telephonesystemsdirect.co.uk/staff-telephone-training.html Investigate this URL for answers to better your organisation's phone skills using completely free telephone training short films made by Telephone Systems Direct.
Telephone training is regularly disregarded as telecoms managers focus greater focus on the cost of the hardware. Thousands of investors will push-up revenues if they educate their human resource with robust telephone training.
Contact centre teams are not the sole people to benefit through a quality programme to perk-up phone skills. These programmes should be delivered throughout the whole business. If they touch the phone then they should be educated to do it properly.