http://www.telephonesystemsdirect.co.uk/staff-telephone-training.html Follow the link to this web address for material that will improve your business' phone skills by harnessing completely free telephone training videos provided by Telephone Systems Direct.
Telephone training is regularly disregarded as organisations give considerably more focus on the capital cost of the box on the wall. Most managers can pick-up sales figures if they educate their colleagues with proper telephone training.
Contact centre teams are not the singular employees to improve through a sound course to raise phone skills. These courses must be implemented throughout the entire firm. If they touch a reveiver then they should be educated to do it formerly.