http://www.telephonesystemsdirect.co.uk/staff-telephone-training.html Give some attention to this video collateral for tips to better your department's phone skills via complimentary telephone training mpegs filmed by Telephone Systems Direct.
Telephone training is commonly ignored as telecoms managers aim considerably more attention on the price of the telephone system. All firms do improve turnover if they coach their human resource with good telephone training.
Salesmen aren't the only people to get better from a quality class to develop phone skills. Such classes must be planned through the whole company. If employees answer the handset then they must be shown how to do it well.