http://www.telephonesystemsdirect.co.uk/staff-telephone-training.html Follow the link to this helpful site for solutions to build upon your business' phone skills using complimentary telephone training short films provided by Telephone Systems Direct.
Telephone training is frequently overlooked as organisations direct greater attention on the cost of the box on the wall. The majority of telecoms managers can pick-up revenues if they train their operatives with proper telephone training.
Receptionists will not be the sole employees to benefit via a well orchestrated course to perk-up phone skills. Any classes must be delivered through the whole department. If team members answer a reveiver then they should be shown how to do it well.