http://www.telephonesystemsdirect.co.uk/staff-telephone-training.html Look at this video collateral for hints that will re-train your team's phone skills via free telephone training short clips recorded by Telephone Systems Direct.
Telephone training is commonly overlooked as investors point considerably more attention on the capital cost of the phones. Many customers could nurture turnover if they develop their teams with good telephone training.
Salesmen will not be the solitary staff to get better as a result of a sound class to grow phone skills. Planned courses must be planned through the entire organisation. If employees pick up a telephone then they must be trained to do it formerly.