Combating Poor Customer Service

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Published 16 Aug 2012
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There are few things more maddening than calling a customer service line. Instead of "service", cus...
There are few things more maddening than calling a customer service line. Instead of "service", customers often get ignored, abused, or worse. Martha Teichner talks with a number of victims of poor customer relations and what some corporations are trying to do to solve it.
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