Combating Poor Customer Service

By: CBS

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Uploaded on August 16, 2012 by CBS

There are few things more maddening than calling a customer service line. Instead of "service", customers often get ignored, abused, or worse. Martha Teichner talks with a number of victims of poor customer relations and what some corporations are trying to do to solve it.

Tags:
Cbsepisode, Sunday Morning, Customer Service, Hammer, Calling, Waiting, Hold, Outsourced, Sunday Morning, Entertainment

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