Our Promise to You

Wow! Coming on YOU TUBE in order to do an apology...PRICELESS

I think the airline learned a lesson.They are going to do a better job.
They cannot afford not to.
these things have happend on all the other major airlines in the past.
The media is just better now at reporting every little thing that happens.

How often do you see CEOs accepting their own mistakes and making a plea to customers to improve their service? Too bad the great majority of corporate executives are not like David Neeleman. Try getting in contact with the customer service of the average large company and you will be immediatly put on hold for an hour just to be given some some lame excuse and be told that the company will not be taking any responsibility.

hahah that guy lives in my town... his kids all go to our schools. there morman so theres like 10000000

Jetblue is the best airline! I took it for granted until I flew another low cost airline, Airtran, over New Year's. 4 flights in a row, disaster on all of them. Never again! Everyone makes mistakes, they are SO much more reliable than others. This stuff happens to every airline, it happens much less often with Jetblue.

i used to like u guys

lol who wants to take plane whare a hostage was and has had numerous errors on planes. u kno how it goes newer planes dont always mean better.

An account just to deliver an apology. Lame. Protecting profit.

Dreadful.

Interesting. A CEO addresses his customers via youtube... Your PR guy may deserve a raise.

I'm not a jetblue employee, you cannot sit there and tell me that you have not scewed up in you're entire life.

jk i love jet blue...it was the first airline that i knew that had tv's in front of the seats.

Maybe someone should sue you!

Throw in some extra peanuts and we cool.

not likely maggotmouth!