Phone Skills Trainer Lesson: Essential Telephone Etiquette

By: FrontlineLearning


Uploaded on October 17, 2009 by FrontlineLearning Powered by YouTube

This Phone Skills Trainer lesson focuses on the most basic and important skills and techniques that every telephone customer service representatives should master. From answering the telephone with an enthusiastc professional greeting to transering calls, daling with multiple callers and ending the call effectively - this lesson covers all of the basics from A-Z.

For a full preview f the entire Phone Skills Trainer program go to and request a preview of the entire core library. These training courses are available as e-learnig and DvD video.

If you are looking for a customer service training program for you telephone customer service representaives, the Phone Skills Trainer library is cost-effective and easy to implement.

Customer Service Training, Telephone Skills Training, CSR Training, Telephone Etiquette Training, People & Stories
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