Telephone Skills Training

Tags:: Customer Service Phones Skills Training DVD Video Program Course

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Affiliate Submitter:
TelephoneDo...

International
Comments: 0
Views: 81
Added: 13-Feb-09

Essential Telephone Skills

Preview clip from 20 minute DVD-based training course.

Addresses ten simple yet crucial skills which form the very foundation for delivering exceptional customer service on the phone. Topics include answering a business call, placing callers on hold, offering spoken feedback signals, avoiding excuses, being aware of mouth noises and regain control of the conversation.

This preview is from a DVD which is part of a comprehensive training package that includes leader's guide, reminder cards, PowerPoint presentation, workbook duplication rights and more.

Please visit:
http://www.telephonedoctor.com