My Adsl Modem Trying to Connect to Sky ADSL

Tags:
Adsl Bt Fault No Sky Sync
pcread
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    pcread
  • International International
  • Comments: 0
  • Views: 36
  • Added: 16-Aug-07

This is the cycle my sky router went through when attempting to establish a connection to Sky via BT.
This took Sky and BT 2 weeks to fix. Twice. I live a stone's throw away from the excahnge on the same street and yet have never gotten the 8Mb/s I'm paying for. In the 10 or so weeks I've had the service, it's been offline for 4. The Sky 1st level helpdesk is useless, but 2nd tier is OK; very helpful. BT don't know their @rse from their elbow.From the time the call was escalated from Sky to BT, it took a week to diagnose and a further 4 days to fix. And my connection speed went down from 5.5 Mb/s before the problem to 2.7Mb/s now.

Anyway, the BT engineer that diagnosed the problem said it was a NO SYNC fault at the exchange.

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Comments on

My Adsl Modem Trying to Connect to Sky ADSL

6 Comments | Add Comment
  • Rwt in my book

    Rwt in my book

    By pattodarlo [Affiliate User] 1220962849 Reply Spam Moderate Up Moderate Down
  • Hey can you guys ...

    Hey can you guys please help me, pon my modem it says adsl is connected but my internet still wont work, im getting a new phone no. next week, but i got too much hw, i need the netnow! please help

    By leedsunited12345 [Affiliate User] 1220407697 Reply Spam Moderate Up Moderate Down
  • go in ur basement ...

    go in ur basement look for ur splitter cable and tighten it that might work it happened to me

    By z0mg1234 [Affiliate User] 1218765827 Reply Spam Moderate Up Moderate Down
  • Faulty DPAM..? Dont ...

    Faulty DPAM..? Dont you mean DSLAM..duh..!

    By Vindaloobeast [Affiliate User] 1215822089 Reply Spam Moderate Up Moderate Down
  • Sky and BT finally ...

    Sky and BT finally got their act together and sorted it. Took their own sweet time though.

    By pcread [Affiliate User] 1212935066 Reply Spam Moderate Up Moderate Down
  • Faulty DPAM. You ...

    Faulty DPAM. You need a lift and shift.

    By agmag [Affiliate User] 1196847801 Reply Spam Moderate Up Moderate Down
6 Comments | Add Comment