With the doctor online reputation management, you take control of the patient feedback. Making sure that your comment and reassure patients that the problem they experienced is getting attention. And, to thank those patients that have given positive feedback.
The more control you have over the patient feedback, the better your reputation as a medical institution will be. Managing what is said online about your practice will ensure better success and more patients that will go to your practice.
Did you know that the flow of patients can be enhanced by utilizing patient tracking software? Manual methods such as writing appointment cards and tracking things on whiteboards may have been effective in the past, but nowadays, patients expect to be treated like customers in a hotel. Not only do they expect their confidentiality to be respected but also their time. That’s why things like web check-in and a robust patient tracking system helps the entire flow of the process go much more smoothly, from when the patient goes online and signs themselves up for an appointment, to checking out. Take for example appointment reminders. In high-quality software for patient tracking, a patient will automatically receive a text message or an email reminding them about their upcoming appointment. Maybe, if they never received this reminder then they would have completely forgotten about the appointment and failed to show. This not only wastes the time of a doctor who could be seeing another patient, but also the patient in question has to go through the process of making another appointment to see the doctor all over again. These inefficiencies can cost a lot of time and money.