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The Ticket to Achieving Successful Customer Outcomes and Performance Improvement Steve Towers and the Customer Experience Do you need to help your company transform? Do you want to learn the best practices in business transformation? Do you want to use the most successful process techniques and tools? Do you want to achieve personal and business success with BPM qualifications? Are you looking to transform your life, your work and your future? Many of the solutions here contain everything I would do with you if we were doing a personal session together. Take a look around; you'll find Process Toolkits, Downloads, Books, Articles and more to help you achieve personal and business success. Megan James, event director for IQPC, interviews Steve Towers, CEO and founder of the BP Group and co-host for the 18th Annual Next Generation BPM Summit, about outside-in process thinking and plans for the summit, which is taking place 17-20 January, 2011 in Orlando, Florida.The interview addresses the current thinking and challenges behind ideas of customer centricity, as well as how to develop process and organizational behaviors to truly drive radical and sutainable performance improvements. Touching upon the changing organizational context, customer behaviors and the need to focus on results and delivery in the next few years, the video gives a glimpse into next generation thinking in process and and performance excellence.
5 Nov 2011
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Why is Harry Potter better than Star Wars or James Bond? Because money says so.
18 Sep 2007
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Hospitals, manufacturers, and even the United Nations were among those awarded top honors at this year's Process Excellence Awards in Orlando Florida. The awards celebrate process excellence initiatives that have delivered outstanding results in a variety of categories, including "Best Improvement Program", "Best Project Under 90 Days" and "Deployment Leader of the Year". Watch as the awards are announced in this PEXNetwork**** video report. *******tinyurl****/3nmokr8 <--- Watch Free Video Here See the full list of category winners here. Hospitals, manufacturers and even the United Nations were among those awarded top honours at IQPC's process excellence awards ceremony on Tuesday evening. The awards were presented during the Profit Through Process Week - a multi-day summit for process improvement professionals - in Orlando, Florida. The awards celebrate process excellence initiatives that have delivered outstanding results in a variety of categories, including "Best Improvement Program", "Best Project Under 90 Days" and "Deployment Leader of the Year". In total twenty awards were handed out in different eleven categories and the competition was stiff. "The scope and quality of the awards entries from organizations across the US and beyond has, as usual, been truly outstanding," said Profit through Process week Director, Megan James. Winners and honorable mentions were as follows: Best Process Improvement in Service and Transaction Project Small to medium corporations category Winner: Firstsource Advantage LLC, Check-return Rate Reduction Project Large corporations category Winner: Firstsource Solutions Ltd BFSI - Improving TAT to Offer Compliance for Stores Channel Honorable Mention: Florida Hospital - Increasing satisfaction and capacity in the Cath Lab Best Project Contributing to Innovation Winner: Capgemini Business Services (India) Ltd - Transformation in Outsourcing Solution: A New Horizon Honorable mention: Braskem - Development of RAP Product and Adding Value to Automotive Gasoline Best Green Process Improvement Project Winner: LSG Sky Chefs - Dishwash Process Change 2010 Honorable mention: JEA - Reduce Nitrogren Discharge to the St. John's River from Wastewater Treatment Processing Best Project Under 90 Days Winner: TCS eServe Ltd - Turn Around Time Reduction in Treasury Process Honorable mention: Akron Children's Hospital - MRI Scheduling Kaizen Best BPO Program Winner: Firstsource Solutions Ltd - FTSE 100 Telecom Company in the UK Best Start Up Program Winner: Singtel - Where Eagles Dare Honorable Mention: Supermedia, LLC - SuperMedia Lean Six Sigma Deployment Year One Notable Mention: United Nations - United Nations Lean Six Sigma Capacity Building Program Best Improvement Program Winner: Anderson Packaging - Anderson Packaging Performance Excellence Program Honorable Mention: JEA - JEA Organizational Performance Improvement Master Black Belt of the Year Winner: Dr. Anurag Mishra - Firstsource Solutions Ltd. Honorable Mention: Asheesh Krishnan Chopra - TCS eServe Ltd Community Contribution of the Year Winner: Diane Francisco, Covance The Process Excellence Awards have been established to honour, recognise and celebrate projects that demonstrate true best practices. Unlike other awards programmes they're for community and judged by the community. To identify and assess your entries, IQPC has assembled a prestigious group of experts and leaders to represent the judging panel. All renowned for their years of experience and leadership, our independent judging panel is ideally placed to pick out the shining stars of Process Excellence and innovation. I invite you to join as a member of the PEX Network Group *******tinyurl****/3hwakem, you will have access to Key Leaders Globally, Events, Webinars, Presentations, Articles, Case Studies, Blog Discussions, White Papers, and Tools and Templates. To access this free content please take 2 minutes for a 1 time FREE registration at ******* Warm Regards, Steven Bonacorsi, LSS MBB, President International Standard for Lean Six Sigma Cell: 603-401-7047 skype: sbonacorsi E-mail: sbonacorsicomcast**** Twitter: *******twitter****/Sbonacorsi (Follow Lean Six Sigma Content) LinkedIn: *******www.linkedin****/in/StevenBonacorsi FREE Lean Six Sigma and BPM content - register at *******
7 Nov 2011
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