The Ticket to Achieving Successful Customer Outcomes and Performance Improvement
Steve Towers and the Customer Experience
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Megan James, event director for IQPC, interviews Steve Towers, CEO and founder of the BP Group and co-host for the 18th Annual Next Generation BPM Summit, about outside-in process thinking and plans for the summit, which is taking place 17-20 January, 2011 in Orlando, Florida.The interview addresses the current thinking and challenges behind ideas of customer centricity, as well as how to develop process and organizational behaviors to truly drive radical and sutainable performance improvements. Touching upon the changing organizational context, customer behaviors and the need to focus on results and delivery in the next few years, the video gives a glimpse into next generation thinking in process and and performance excellence.
Hospitals, manufacturers, and even the United Nations were among those awarded top honors at this year's Process Excellence Awards in Orlando Florida. The awards celebrate process excellence initiatives that have delivered outstanding results in a variety of categories, including "Best Improvement Program", "Best Project Under 90 Days" and "Deployment Leader of the Year". Watch as the awards are announced in this PEXNetwork**** video report.
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See the full list of category winners here.
Hospitals, manufacturers and even the United Nations were among those awarded top honours at IQPC's process excellence awards ceremony on Tuesday evening.
The awards were presented during the Profit Through Process Week - a multi-day summit for process improvement professionals - in Orlando, Florida.
The awards celebrate process excellence initiatives that have delivered outstanding results in a variety of categories, including "Best Improvement Program", "Best Project Under 90 Days" and "Deployment Leader of the Year".
In total twenty awards were handed out in different eleven categories and the competition was stiff.
"The scope and quality of the awards entries from organizations across the US and beyond has, as usual, been truly outstanding," said Profit through Process week Director, Megan James.
Winners and honorable mentions were as follows:
Best Process Improvement in Service and Transaction Project
Small to medium corporations category
Winner: Firstsource Advantage LLC, Check-return Rate Reduction Project
Large corporations category
Winner: Firstsource Solutions Ltd BFSI - Improving TAT to Offer Compliance for Stores Channel
Honorable Mention: Florida Hospital - Increasing satisfaction and capacity in the Cath Lab
Best Project Contributing to Innovation
Winner: Capgemini Business Services (India) Ltd - Transformation in Outsourcing Solution: A New Horizon
Honorable mention: Braskem - Development of RAP Product and Adding Value to Automotive Gasoline
Best Green Process Improvement Project
Winner: LSG Sky Chefs - Dishwash Process Change 2010
Honorable mention: JEA - Reduce Nitrogren Discharge to the St. John's River from Wastewater Treatment Processing
Best Project Under 90 Days
Winner: TCS eServe Ltd - Turn Around Time Reduction in Treasury Process
Honorable mention: Akron Children's Hospital - MRI Scheduling Kaizen
Best BPO Program
Winner: Firstsource Solutions Ltd - FTSE 100 Telecom Company in the UK
Best Start Up Program
Winner: Singtel - Where Eagles Dare
Honorable Mention: Supermedia, LLC - SuperMedia Lean Six Sigma Deployment Year One
Notable Mention: United Nations - United Nations Lean Six Sigma Capacity Building Program
Best Improvement Program
Winner: Anderson Packaging - Anderson Packaging Performance Excellence Program
Honorable Mention: JEA - JEA Organizational Performance Improvement
Master Black Belt of the Year
Winner: Dr. Anurag Mishra - Firstsource Solutions Ltd.
Honorable Mention: Asheesh Krishnan Chopra - TCS eServe Ltd
Community Contribution of the Year
Winner: Diane Francisco, Covance
The Process Excellence Awards have been established to honour, recognise and celebrate projects that demonstrate true best practices. Unlike other awards programmes they're for community and judged by the community. To identify and assess your entries, IQPC has assembled a prestigious group of experts and leaders to represent the judging panel. All renowned for their years of experience and leadership, our independent judging panel is ideally placed to pick out the shining stars of Process Excellence and innovation.
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