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Event Service Manager - Need an Event Service manager for your next service event, check out this company first Go to *******www.StaceyLeeAgency**** or call 1-888-341-2440 for an even service manager or event personnel, spokespersons and brand ambassadors, "event service manager"
29 Oct 2009
152
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1:34
Event Service Manager - Need an Event Service manager for your next service event, check out this company first Go to *******www.StaceyLeeAgency**** or call 1-888-341-2440 for an even service manager or event personnel, spokespersons and brand ambassadors, "event service manager"
31 Oct 2009
73
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2:15
*******www-01.ibm****/software/tivoli/pulse/?cm_mmc=agus_itmbipcty-20090810-usitp200-_-n-_-gr3-_-m On February 21-24, 2010 in Las Vegas, Nevada, IBM will host the premier Service Management event. Customers at this event ask questions such as service management, energy savings, improving collaboration and more. Register online to attend Pulse 2010 and get your questions answered.
23 Dec 2009
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4:38
*******www.ibm****/software/tivoli/products/bus-srv-mgr/?cm_mmc=agus_itmbipcty-20090810-usitp200-_-n-_-bsm1-_-m The major roadblock to business and IT success is what’s called a service visibility gap. In this video, see how improved visibility means more effective decision making. IBM Business Service Management (BSM) solutions such as Tivoli Business Service Manager, Tivoli Netcool/Impact, and Tivoli Netcool/OMNIbus can help improve the service visibility across audiences with a “top down” approach. This approach provides context by way of integration and consolidation of systems management with business management. Business Service Management can help business focus on the customer and gain deeper insight into the relationships and dependencies between IT and the business. BSM is about empowering IT operations and support staff by providing information that helps them understand the impact on the business in business terms
5 Mar 2010
458
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5:19
*******www.ibm****/software/tivoli/products/bus-srv-mgr?cm_mmc=agus_itmbipcty-20090810-usitp200-_-n-_-bsm2-_-m This video speaks about business service management and how its about enabling IT and operations, support staff with information that brings together business and IT. Business service management can be used to simplify complex IT issues in a dynamic business environment and add to increased availability and lower IT management cost.Tivoli Business Service Manager the product can help identify service availability and performance by mapping Key Performance Indicators to the model services. The data can be be visualized through a scorecard, and through an end to end service model.
8 Mar 2010
249
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1:32
*******www.ibm****/ibm/servicemanagement/?cmp=agus_itspsmism-20100512&cm=v&csr=ism_smrt&cr=m&ct=usitp200&cm_mmc=agus_itspsmism-20100512-usitp200-_-v-_-ism_smrt-_-m "IBM customers speak about service management and what smart means for being proactive and not reactive in a network environment. Its about minimizing unnecessary resources and the carbon footprint we leave. Its about managing virtualized environments most efficiently. IBM Service Management software allows companies to be smart about the way they work and what they do." "The last 40 years have been about the dumb network. It’s been invisible and you hope it doesn’t break. The next 40 years are about the smart network. It’s about the network working for you. For example, a fisherman in Butong could use network services over his phone to get the latest meteorological report, to be able to optimize his catch and change his experience, but also change his economics. Well, smart is really only using the data that matters. …we need to be implementing technology changes at the same time as we're keeping the lights on. the capability to be able to monitor any sort of device, whether it’s traditional IT or any sort of smart device. Working smarter, to us, means being more proactive in our approach to network monitoring. So, in other words, we're not sitting around waiting for something to break. Smart for our business is minimizing the use of resources and the carbon footprint that we leave. We try to focus on transparent security, so we can response to an incident before they happen so people simply don’t notice us. not just the ability to drive data up to the enterprise so that the business people can make smart decisions, but to drive that data back down to the plant floor, so the people who are making the goods and services have the best information in real time to make great decisions to improve productivity. Virtualization is a very smart way of managing your infrastructure and making it flexible and efficient. Smart is effective, efficient, productive, it costs less, it gives you more bang for the buck. IBM is now creating better products that allow us to be better in our jobs…. their pushing us towards being smarter, being better, being more technologically savvy. That’s very smart. IBM software allows us to control our processes and work efficiently. One of the reasons that we like to partner with IBM is that they value the partnership as much as we do. We work very closely with them and we're becoming involved in development programs, working on future versions of the products. By partnering with IBM and combining that with Juniper’s Junos Space product, we can make the new network, the smart network, a reality for consumers, enabling that experience and ultimately changing the economics by reducing costs and also creating opportunities for new network services. Who knows what it’s going to look like, but I can’t wait. "
15 May 2010
298
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3:17
*******www.ibm****/ibm/servicemanagement/?cmp=agus_itspsmism-20100512&cm=v&csr=ism_bank&cr=m&ct=usitp200&cm_mmc=agus_itspsmism-20100512-usitp200-_-v-_-ism_bank-_-m IBM banking industry customers, Armando Lemos of Banco ABC and Syed Asif Shah of Central Depository Company of Pakistan discuss the opportunity to participate in different mergers and the need for security has changed and improved, plus the performancy needs for online transactions has increased. Their customers definitely want more for less, so it is a matter of combining different goals to the banking industry and provide high quality services, without obviously losing quality on that service to the external user. As customers demand better services and as environments get more complex, visibility control and automation play a key role. Through using IBM service management software, both customers were able to work smarter - more efficiently and effectively. "Well as being in the banking industry, I had the opportunity to participate in different mergers, so since then, the security has changed, improved. The performancy needs for online transactions increased. The customers definitely want more for less, so it is a matter of combining different goals to the banking industry and provide high quality services, without obviously losing quality on that service to the external user. You see, in terms of depository business, everywhere in the world, it’s not about competition, it’s about the management of the assets that we hold. We are sort of a custodian for those assets, and managing a portfolio of $20 billion for 300,000 customers, it’s very important for us that we maintain a strong reputation so that the customers can trust this whole system, this whole depository service, and then the can keep on investing and helping in the overall economic growth of the country. As we got more complex, as our environment got more complex, we needed the visibility into the infrastructure end-to-end and that’s where this IT service management framework comes into play, Control is a fundamental element of any business. It helps you govern the business in a better way, and as the infrastructure starts getting complex, you need more and more controls placed at different elements of the infrastructure, and this was what was required for us as well, and we definitely entered into the service management framework to build better controls around different products and services. Of course, automation is one of the key things that is required. Again, this is all coming up from the complex and large infrastructure. You need automation so that you can do the same things repeated over different times in the same manner. Rather than depending on humans or individuals doing that process, you want automatically those processes to be done so that you get the same results every time you do those processes and automation is a key. And it also helps you optimize your business. Because we as a bank, we understand that we’re not here just for the moment. We are here for the future. So we are talking about 5, 10, 20 years for the solution still to be up and running. That comes flexibility, scalability, and other architecture decisions that we made. And it’s not only technology, it’s not only processes, it’s not only people. So we have to have a foundation that unites at least those three criteria in such a way that you can say we have something to offer to the customer without even him knowing that what it is. And we definitely rely on IBM to do that, because it was one of the groups that understands how to do architecture design, how to construct a solid solution, and how to deploy and deliver that, based on a time-based that we are willing to have for the business. In terms of service management, IBM portfolio, if you equate it with one big puzzle, then it has got all of the different components that fits in to make a whole a picture, and then you can start it from anywhere. It doesn’t mean that you will start from A and then B and C, you can start it wherever your problem is, wherever you need the most that is required. And then you can fit in the other parts as well. …working smart means that you work more efficiently with the same set of or even less resources that you have and in a better manner, and for our environment, that’s very much true. Since the last two years we have seen that there’s a global recession which we have seen, and we have also seen the number of hirings that we could have done were totally freezed, but we were able to manage the show going on with the same sort of resources in a satisfaction level where from 90% we have jumped to 99% in system availability and SLA. Smart is a very small word, but for us, truly, it captures the sense that we need to be concerned of what we need to deploy and what time and what cost to our customers. Trust is something really important for us. And we had to make a decision between choosing different companies for our project or relying one company that could deliver it all. IBM is one technology company and being technological, it means that we can rely on them to provide the same quality today and in the future. So it’s important for us to get such a vision that whatever we’re doing today will definitely be useful in the future. "
15 May 2010
550
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2:13
*******www.ibm****/ibm/servicemanagement/us/en/index.html?cmp=agus_itspsmism-20100527&cm=v&csr=svcmgmt_telco&cr=m&ct=usitp200&cm_mmc=agus_itspsmism-20100527-usitp200-_-v-_-svcmgmt_telco-_-m Keith Norton of Paradigam discusses the uncertain world that the military lives in - having to be full prepared to respond to urgent requests. He speaks about their work with IBM to launch a new and exciting service called Dynamic Integrated Telematics (DIT). Dynamic Integrated Telematics is effectively taking the IBM Tivoli technology software applications typically used in data centers for service management and deploying them into the military theater to look after military assets. A tremendous amount of data can be provided from subsystems and systems, but if it can't be managed effectively, they will not be able to deliver efficient management. The IBM Tivoli software suite allows a vast amount of information to be gathered from sensors and distilled down into very small parcels of information. Smart service management is about being able to use and communicate only the data that matters.
3 Jun 2010
333
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2:20
*******www.ibm****/ibm/servicemanagement/us/en/getting-started.html?cmp=agus_itspsmism-20100527&cm=v&csr=svcmgmt_future&cr=m&ct=usitp200&cm_mmc=agus_itspsmism-20100527-usitp200-_-v-_-svcmgmt_future-_-m IBM customer, Armando Lemos, speaks about the importance of having effective IT service management in place. Businesses look to software to help with challenges such as operational risk, compliancy needs, security, and performance. However, the important thing is not only meet business challenges, or not only accomplish IT goals, it’s truly to merge them all and sa and have a good solution for any customer, which is smart in the essence that it will provide sound architecture for the future whoever and whenever it’s needed.
3 Jun 2010
314
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1:50
*******www.ibm****/ibm/servicemanagement/us/en/index.html?cmp=agus_itspsmism-20100527&cm=v&csr=svcmgmt_dpstry&cr=m&ct=usitp200&cm_mmc=agus_itspsmism-20100527-usitp200-_-v-_-svcmgmt_dpstry-_-m IBM customer, Syed Asif Shah of the Central Depository Company of Pakistan, speaks about using service management solutions to grow their business. It’s very important that they maintain a strong reputation so the customers can trust the whole system, and keep investing and growing the overall economic growth of the country. Working smarter means you are able to deliver your business or a set of services with the same set of resources or a reduced set of resources in a manner that keeps your customer happy with your services, and generates more revenue for the business.
3 Jun 2010
171
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2:19
*******www.ibm****/ibm/servicemanagement/us/en/getting-started.html?cmp=agus_itspsmism-20100527&cm=v&csr=svcmgmt_agree&cr=m&ct=usitp200&cm_mmc=agus_itspsmism-20100527-usitp200-_-v-_-svcmgmt_agree-_-m Mikko Tepponen of Corenet, in Finland speaks about how IBM solutions are at the core of Corenet’s maintenance and monitoring business. Their customers have contracts and service license agreements with different service providers and their job is to maintain and confirm that the agreements are working together. They monitor many different devices, not just typical IT assets, but also telematics devices with IBM solutions, providing their customers with a real-time view of all the data within their service. Events are coming into the system at all times and there are millions and millions of these raw events. IBM solutions will decipher the event to let you know if it is an alarm, or if just an update to the information. Their customers and employees are seeing the same data in real-time, giving a transparent view of how they are handling the information. So if different service providers are being policed the customer see how they are performing against this. Integrated service management is having all of these different services working towards a unified goal of having customer’s key business process function work as well as possible.
3 Jun 2010
429
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1:56
*******www.ibm****/ibm/servicemanagement/us/en/index.html?cmp=agus_itspsmism-20100527&cm=v&csr=svcmgmt_military&cr=m&ct=usitp200&cm_mmc=agus_itspsmism-20100527-usitp200-_-v-_-svcmgmt_military-_-m Keith Norton of Paradigam discuses the uncertain world that the military lives in - having to be full prepared to respond to urgent requests. He speaks about their work with IBM to launch a new and exciting service called Dynamic Integrated Telematics (DIT). Dynamic Integrated Telematics is effectively taking the IBM Tivoli technology software applications typically used in data centers for service management and deploying them into the military theater to look after military assets. A tremendous amount of data can be provided from subsystems and systems, but if it can't be managed effectively, they will not be able to deliver efficient management. The IBM Tivoli software suite allows a vast amount of information to be gathered from sensors and distilled down into very small parcels of information. Smart service management is about being able to use and communicate only the data that matters.
3 Jun 2010
168
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