Etihad Airways Commercial Disaster 24 Hour Delay Saga

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*******www****plaintsboard****/complaints/etihad-airlines-c44154.html *******www.reviewcentre****/reviews11...
*******www****plaintsboard****/complaints/etihad-airlines-c44154.html *******www.reviewcentre****/reviews113386.html *******www.etravelblackboardasia****/article.asp?id=49921&nav=109&CID=18113&ED=21November2007 *******www****plaintsboard****/complaints/etihad-airways-c145288.html *******www.qatarliving****/node/55532 *******www.airfaresflights****.au/airline-reviews/Etihad_Airways *******www.mouthshut****/review/Etihad_Airways-117663-1.html *******britishexpats****/forum/showthread.php?t=546784 VIDEO NUMBER 16 (ETIHAD OVER 24 HOUR DELAY): 14.41 LOCAL TIME 30/01/09 AN APPALLING 12 HOUR DELAY ON EY 020 FROM LONDON AS ETIHAD AIRWAYS HAD TO BE DIVERTED DUE TO LACK OF FUEL, WE FIND OURSELVES IN ABU DHABI AIRPORT TO FIND OUR FLIGHT CONNECTION HAS LEFT WITHOUT US DESPITE BEING TOLD IT WOULD WAIT FOR US. WE WERE TOLD WE WOULD GET AN UPGRADE BUT WE DIDNT GET ONE EITHER! WE THEN HAD 12 MORE HOURS TO WAIT IN ABU DHABI BEFORE GETTING OUR ONWARD FLIGHT. TOTAL 24 HOUR DELAY. WE DIDNT GET AN UPGRADE EITHER. LOOK AT THE ETIHAD WOMANS FACE AS I AM SPEAKING TO THE DUTY MANAGER . . . CUSTOMER SERVICE ETIHAD STYLE . . . HER FACE SAYS IT ALL! I WILL NEVER TRAVEL ETIHAD AIRWAYS AGAIN WATCH THE FOLLOWING VIDEOS FROM THE SAME FLIGHT TO GIVE YOU A FEEL OF WHAT A 24 HOUR DELAY WITH MISSED ONWARD CONNECTING FLIGHTS, FEELS LIKE. IN MY CASE THIS RESULTED IN JUST OVER A 24 HOUR DELAY, OF WHICH A HOTEL WAS PROVIDED FOR ABOUT 7 HOURS OF THIS. 5 HOURS WAS SPENT IN AL AIN AIRPORT WITH NO INFORMATION, NO FOOD, NOR DRINK. THE REST OF THE TIME WE WERE KEPT ONBOARD THE AIRCRAFT WITH VERY LIMITED REFRESHMENTS OF RATHER POOR QUALITY. WHAT WOULD A PROPER AIRLINE DO... APOLOGISE PERHAPS AND PROVIDE ACCOMMODATION FOR MOST OF THE DELAY WITHOUT HAVING TO BE TOLD WHAT THERE RESPONSIBILITIES WERE... PERHAPS A PROPER AIRLINE WOULD ISSUE MEAL VOUCHERS AT THE AIRPORT...PERHAPS A PROPER AIRLINE WOULD CARRY ABOUT 20 MINUTES WORTH OF EXTRA FUEL TO ALLOW FOR BAD WINDS OR ANY OTHER UNFORESEEN CIRCUMSTANCES... MOST OTHER FLIGHTS MANAGED TO DO THIS WHY COULDN'T ETIHAD??? IT APPEARS THIS CASE ISN'T A ONE OFF EITHER. Tags "ETIHAD AIRWAYS" DELAY DISASTER "FLIGHT CONNECTIONS" ETIHAD "AIRLINE COMPLAINTS" "ETIHAD AIRLINES" FLIGHT "CORPORATE PUBLICITY" COMMERCIAL Annotations ETIHAD AIRWAYS CUSTOMER SERVICE IN ACTION... NO UPGRADE EVER RECEIVED! JUST ANOTHER LIE AFTER A STRING OF LIES FROM ETIHAD ... I ONLY GOT TO SPEAK TO THE DUTY MANAGER AFTER A COUPLE OF HOURS OF TRYING TO SORT OUT THE CONNECTING FLIGHTS, WHICH WE HADNT EVEN BEEN BOOKED ON TO. THERE WAS A GROUP OF US, AND THE GIRLS WERE IN TEARS... ALTHOUGH ETIHAD STAFF SEEM TO THINK THIS IS GOOD CUSTOMER SERVICE FROM COMMENTS I RECEIVED!!!
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