Introduction to Business Service Management: Service Visibility for Smart Decision-Making

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***********/software/tivoli/products/bus-srv-mgr/?cm_mmc=agus_itmbipcty-20090810-usitp200-_-n-_-bsm1-_-m The major roadblock to business and IT success is what’s called a service visibility gap. In this video, see how improved visibility means more effective decision making. IBM Business Service Management (BSM) solutions such as Tivoli Business Service Manager, Tivoli Netcool/Impact, and Tivoli Netcool/OMNIbus can help improve the service visibility across audiences with a “top down” approach. This approach provides context by way of integration and consolidation of systems management with business management. Business Service Management can help business focus on the customer and gain deeper insight into the relationships and dependencies between IT and the business. BSM is about empowering IT operations and support staff by providing information that helps them understand the impact on the business in business terms