Business Service Management Experts Discuss the Importance and Value of Service Context for Managing Service Quality

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*******www.ibm****/software/tivoli/products/bus-srv-mgr?cm_mmc=agus_itmbipcty-20090810-usitp200-_-n-_-bsm2-...
*******www.ibm****/software/tivoli/products/bus-srv-mgr?cm_mmc=agus_itmbipcty-20090810-usitp200-_-n-_-bsm2-_-m This video speaks about business service management and how its about enabling IT and operations, support staff with information that brings together business and IT. Business service management can be used to simplify complex IT issues in a dynamic business environment and add to increased availability and lower IT management cost.Tivoli Business Service Manager the product can help identify service availability and performance by mapping Key Performance Indicators to the model services. The data can be be visualized through a scorecard, and through an end to end service model.
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