IT Service Management: Optimizing Today and Preparing for the Fu

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***********/ibm/servicemanagement/us/en/getting-started.html?cmp=agus_itspsmism-20100527&cm=v&csr=svcmgmt_future&cr=m&ct=usitp200&cm_mmc=agus_itspsmism-20100527-usitp200-_-v-_-svcmgmt_future-_-m IBM customer, Armando Lemos, speaks about the importance of having effective IT service management in place. Businesses look to software to help with challenges such as operational risk, compliancy needs, security, and performance. However, the important thing is not only meet business challenges, or not only accomplish IT goals, it’s truly to merge them all and sa and have a good solution for any customer, which is smart in the essence that it will provide sound architecture for the future whoever and whenever it’s needed.